Why did I receive two confirmation emails for one slot when I tried to get a Free Priority Photo Pass?
Verified: 2026-06-21
Quick answer
You received two confirmation emails because you double-clicked the submit button, resulting in two valid passes.
Labels
- reservations
- free pass
- reservation
- contact and feedback
Detailed answer
When you double-click the submit button to reserve a Free Priority Photo Pass or Visitor Reservation, our system processes both requests, resulting in two valid passes being issued. Both passes are valid and can be used on arrival. The Free Priority Photo Pass allows you to skip the regular queue, with wait times typically under 10 minutes on weekdays and 25 minutes on weekends. The pass is free of charge ($0) and is available for individual visitors. Please note that while the pass coordinates arrival slots, actual wait times depend on sidewalk congestion. You can use either of the two confirmation codes to access the Charging Bull area.
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