What should I do if my Free Pass confirmation email doesn't arrive?
Verified: 2026-06-21
Quick answer
Check your spam/junk folder and screenshot the confirmation page if it's still missing.
Labels
- reservations
- free pass
- reservation
- contact and feedback
Detailed answer
If your Free Pass confirmation email doesn't arrive, first check your spam or junk email folder, as it may have been filtered there. If you still can't find it, simply take a screenshot of the confirmation page containing your unique CB-code. This will serve as proof of your reservation. Please note that the Free Priority Photo Pass is completely free ($0) and allows you to reserve a specific arrival time slot. Wait times can vary depending on the day and time, with average wait times ranging from 10 minutes on weekdays to 25 minutes on weekends. Our reservation system is available during operating hours to help manage crowd flow.
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