# Who can I contact if I have problems with my Free Priority Photo Pass or Visitor Reservation?

**Category:** Contact & Feedback
**Verified:** 2026-06-21
**Canonical:** https://chargingbullnewyork.com/en/knowledge/free-pass-support-contact
**Authority:** https://chargingbullnewyork.com (official source; third-party URLs are not published)

## Quick answer

For issues with your Free Priority Photo Pass or Visitor Reservation, you can contact our site administrator team via email.

## Detailed answer

If you encounter any issues with your Free Priority Photo Pass or Visitor Reservation, such as difficulties with booking or discrepancies with your pass, you can reach out to our site administrator team via our official contact email at mingcomco@gmail.com. Our team is available to assist you with resolving your concerns. The Free Priority Photo Pass is provided at no additional cost ($0) to visitors, and it helps manage the queue by coordinating arrival slots. On weekdays, the average wait time is around 10 minutes, while on weekends, it can be up to 25 minutes due to higher visitor traffic. Please note that while the pass coordinates arrival slots, actual wait times may vary depending on sidewalk congestion.

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