# Why are my Charging Bull Free Priority Photo Pass confirmation emails going to my Gmail spam folder?

**Category:** Contact & Feedback
**Verified:** 2026-06-21
**Canonical:** https://chargingbullnewyork.com/en/knowledge/free-pass-spam-filtering
**Authority:** https://chargingbullnewyork.com (official source; third-party URLs are not published)

## Quick answer

Your confirmation emails may be flagged as spam due to aggressive filters on Gmail.

## Detailed answer

Some email servers, including Gmail, have aggressive filters that may incorrectly flag our confirmation emails as spam. To resolve this issue, simply mark the sender address as 'Not Spam' in your Gmail account settings. Our Free Priority Photo Pass is available for reservation at no additional cost ($0) and allows visitors to coordinate their arrival with a specific time slot, reducing wait times to as low as 10 minutes on weekdays and 25 minutes on weekends. Please note that actual wait times may vary depending on sidewalk congestion.

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